33gk Privacy Policy
At 33gk, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how we store and protect it, and what rights you hold over your own information as a player in Bangladesh.
Privacy Principles We Live By
These six principles guide every decision 33gk makes about how your personal data is handled. Full details are set out in the policy sections below.
33gk only collects personal data that is strictly necessary for operating the platform, verifying your identity, processing your transactions, and keeping your account secure. We do not collect data speculatively or for undefined future use.
All data transmitted between your device and the 33gk platform is protected by 256-bit SSL encryption. Sensitive data such as payment details and identity documents are encrypted at rest using industry-standard methods.
You have the right to access the personal data 33gk holds about you, request corrections to inaccurate data, ask us to delete your data, and withdraw consent for marketing communications — all at any time by contacting support.
33gk does not sell, rent, or trade your personal data to third parties. Data is shared only with service providers who are contractually bound to handle it securely, and only to the extent necessary to deliver our services to you.
We do not hold your personal data indefinitely. Retention periods are defined by the purpose of collection and applicable compliance obligations. Account data is retained for a maximum of five years following account closure unless a longer period is legally required.
Whenever our data practices change materially, 33gk will notify registered players via the email address on their account before the changes take effect. We believe you should always know how your data is being used.
Important Notice: By registering an account with 33gk or by continuing to use the 33gk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the 33gk platform.
Table of Contents
- Who We Are and How to Contact Us
- What Personal Data We Collect
- How We Collect Your Personal Data
- Why We Use Your Personal Data (Legal Bases)
- Data Sharing and Third-Party Processors
- Cookies and Tracking Technologies
- Data Retention
- Data Security
- Your Rights Over Your Personal Data
- Marketing Communications
- Children and Minors
- Changes to This Privacy Policy
- Contact and Complaints
1 Who We Are and How to Contact Us
33gk operates the online casino and sports betting platform accessible at https://33gk.io (the "Platform"). 33gk acts as the data controller in respect of all personal data collected from players and visitors to the Platform. This means that 33gk determines the purposes for which, and the manner in which, your personal data is processed.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about our data practices, you may contact us at:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly on the 33gk Platform
- WhatsApp: +880 1700 000000 (text only)
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
All privacy-related enquiries are handled in English. We aim to respond to all data subject requests within 30 days of receipt.
2 What Personal Data We Collect
33gk collects the following categories of personal data from players and platform visitors. We collect only what is necessary for the purposes described in this Policy.
2.1 Registration and Identity Data
When you register a 33gk account, we collect:
- Full legal name
- Date of birth (to verify you are 21 years of age or older)
- Residential address (including city, district, and postal code)
- Email address
- Mobile phone number
- Username and hashed password
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, we may collect copies of:
- Government-issued photo identification (National ID card, passport, or driving licence)
- Proof of residential address (utility bill or bank statement dated within the last three months)
- Proof of payment method ownership (e.g., screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number)
2.3 Financial and Transaction Data
When you make deposits or withdrawals, we collect:
- Payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
- Transaction amounts in Bangladeshi Taka (BDT, ৳)
- Transaction reference numbers and timestamps
- Account balance history
33gk does not store full card numbers, CVV codes, or full mobile financial service PINs. Payment authentication is handled by the respective payment provider.
2.4 Gaming and Betting Activity Data
We record your activity on the Platform, including:
- Games played, bets placed, and outcomes
- Wager amounts, win/loss records, and session durations
- Bonus and promotion usage history
- Sports betting market selections and settlement history
2.5 Technical and Device Data
When you access the Platform, our servers automatically collect:
- IP address
- Browser type and version
- Operating system and device type
- Referring URL and pages visited on the Platform
- Session timestamps and duration
- Cookie identifiers (see Section 6)
2.6 Communications Data
If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of your messages and our responses, for quality assurance and dispute resolution purposes.
2.7 Responsible Gaming Data
Where you voluntarily set deposit limits, session reminders, reality checks, or self-exclusion preferences, we record these settings and apply them to your account. This data is treated with a higher level of sensitivity given its personal nature.
3 How We Collect Your Personal Data
33gk collects personal data through the following channels:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account profile.
- Automatically during Platform use: Technical and device data is collected automatically via server logs and cookies when you access the Platform (see Section 6 for cookie details).
- From payment providers: When you initiate a deposit or withdrawal, our payment processing partners (bKash, Nagad, Rocket, Upay, banks) may share transaction confirmation data with us to verify your payment.
- From fraud prevention and identity verification services: Where we engage third-party KYC or fraud detection services, those services may share the results of identity checks with us.
- From other players or third parties: In rare circumstances, such as a third-party fraud report or a dispute involving another player, we may receive relevant data from that third party.
4 Why We Use Your Personal Data (Legal Bases)
The table below summarises the primary purposes for which 33gk processes your personal data and the legal basis for each type of processing.
| Purpose of Processing | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Performance of contract |
| Age verification (21+ compliance) | Date of birth, KYC documents | Legal obligation |
| Processing deposits and withdrawals | Financial data, KYC data | Performance of contract |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Fraud detection and prevention | All categories | Legitimate interests |
| Customer support and dispute resolution | Communications data, account data | Performance of contract |
| Responsible gaming tools and self-exclusion | Responsible gaming data, activity data | Legal obligation / consent |
| Marketing and promotional communications | Registration data, activity data | Consent |
| Platform analytics and improvement | Technical data, activity data | Legitimate interests |
| Legal and regulatory compliance | All categories | Legal obligation |
Legitimate Interests: Where 33gk relies on legitimate interests as a legal basis for processing, this means that we have assessed that our interests (e.g., in preventing fraud or improving our Platform) are not overridden by your privacy rights in the circumstances. You have the right to object to processing based on legitimate interests — see Section 9 for how to do this.
5 Data Sharing and Third-Party Processors
33gk does not sell, rent, or trade your personal data to any third party. We share personal data only with the following categories of third parties, and only to the extent strictly necessary:
5.1 Payment Service Providers
To process deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Each payment provider operates under its own privacy policy and data security obligations.
5.2 Game Content Providers
The games available on 33gk are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and gaming session data to operate their games. They do not receive your full name, contact details, or financial data.
5.3 Identity Verification Services
Where 33gk uses a third-party KYC or identity verification service, your submitted identity documents and personal details may be shared with that provider solely for the purpose of verification. All such providers are contractually bound to strict data security standards.
5.4 Fraud Prevention and Compliance Services
33gk may share data with fraud detection, anti-money-laundering (AML) screening, and compliance analytics services. These services help us identify and prevent prohibited activities on the Platform.
5.5 IT and Hosting Infrastructure
33gk uses third-party cloud infrastructure and hosting providers to operate the Platform. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
5.6 Legal and Regulatory Authorities
33gk may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or at the legitimate request of a competent authority. We will notify you of any such disclosure where permitted to do so.
5.7 Business Transfers
In the event that 33gk undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players prior to any such transfer and will ensure that the acquiring entity commits to privacy standards no less protective than those in this Policy.
6 Cookies and Tracking Technologies
33gk uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalised experience. Below is a summary of the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security. These cookies are essential for the Platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preferences, account settings, and last visited games to improve your experience on return visits. | Up to 12 months |
| Analytics | Aggregated, anonymised data on how players navigate the Platform — used to identify usability issues and improve page performance. | Up to 24 months |
| Marketing / Personalisation | Used to identify you as a returning player and to display relevant promotional offers within the Platform. Only activated with your consent. | Up to 12 months |
You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, etc.).
33gk does not use cross-site tracking cookies or share cookie data with advertising networks for the purpose of targeting you on third-party websites.
7 Data Retention
33gk retains personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy and to comply with applicable legal obligations. The following retention periods apply:
- Active account data: Retained for the lifetime of your account plus five years following account closure, to enable dispute resolution and compliance with any applicable record-keeping requirements.
- KYC and identity documents: Retained for five years from the date of verification or from account closure, whichever is later.
- Financial transaction records: Retained for five years from the date of each transaction, consistent with standard financial record-keeping obligations.
- Customer support communications: Retained for three years from the date of the last communication in a support thread.
- Technical and device data (server logs): Retained for 90 days, after which they are anonymised or deleted.
- Marketing consent records: Retained for three years from the date consent was given or until it is withdrawn, whichever is earlier.
- Self-exclusion and responsible gaming records: Retained for the duration of the self-exclusion period plus five years, to prevent re-registration during an active exclusion and to maintain records for compliance purposes.
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.
8 Data Security
33gk takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 33gk Platform.
- Encryption at rest for sensitive data stored on our servers, including identity documents and financial records.
- Hashed and salted password storage — 33gk never stores passwords in plain text.
- Two-factor authentication (2FA) options for player accounts, adding an additional layer of login security.
- Access controls — internal access to player data is restricted on a strict need-to-know basis, and all staff with data access are subject to confidentiality obligations.
- Regular security audits of Platform infrastructure and code to identify and remediate vulnerabilities.
- Intrusion detection systems that monitor for unusual access patterns or potential data breaches in real time.
In the event of a personal data breach that poses a risk to your rights and freedoms, 33gk will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
Your Role in Security: While 33gk takes extensive measures to protect your data, you also play a critical role. You must keep your login credentials confidential, use a strong unique password for your 33gk account, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.
9 Your Rights Over Your Personal Data
As a player on the 33gk Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.
9.1 Right of Access
You have the right to request a copy of the personal data that 33gk holds about you, along with information about how it is being used. This is commonly referred to as a "subject access request" (SAR).
9.2 Right to Rectification
If any personal data 33gk holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly through your account profile settings.
9.3 Right to Erasure
In certain circumstances, you have the right to request that 33gk delete the personal data it holds about you. This right is not absolute — we may need to retain certain data to comply with legal obligations (for example, transaction records required for regulatory purposes). Where a full erasure request cannot be fulfilled, we will explain why and inform you of the data that can be deleted.
9.4 Right to Restriction of Processing
You have the right to request that 33gk restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and we are assessing that objection.
9.5 Right to Object
You have the right to object to processing that is based on 33gk's legitimate interests (see Section 4). Upon receiving an objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your rights, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
9.6 Right to Withdraw Consent
Where 33gk processes your personal data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal. You can withdraw marketing consent by contacting [email protected] or by using the unsubscribe mechanism in any marketing email you receive from us.
9.7 Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to 33gk in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another controller where technically feasible.
10 Marketing Communications
33gk may send you promotional communications about bonuses, new games, seasonal offers (such as Eid, Pohela Boishakh, or BPL promotions), and Platform updates via email or SMS. We will only send you marketing communications where you have given your explicit consent to receive them at the time of account registration or subsequently.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email you receive from 33gk.
- Replying "STOP" to any SMS marketing message.
- Contacting the 33gk support team at [email protected] and requesting removal from all marketing lists.
Please note that withdrawing marketing consent does not affect transactional or service communications — we will continue to send you important account-related notifications (such as deposit confirmations, withdrawal processing updates, and security alerts) regardless of your marketing preference.
11 Children and Minors
The 33gk Platform is strictly restricted to adults aged 21 years and above. 33gk does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you are strictly prohibited from registering an account or using the 33gk Platform in any capacity.
If 33gk becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].
21+ Only: Underage gambling is illegal and harmful. 33gk employs age verification procedures as part of its KYC process to enforce this requirement. Parents and guardians are encouraged to use internet filtering tools to prevent minors from accessing gambling-related websites.
12 Changes to This Privacy Policy
33gk reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address associated with their account at least 14 days before the changes take effect. The updated Policy will also be published on this page with a revised "Last Updated" date at the top.
Your continued use of the 33gk Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and request account closure by contacting [email protected].
We encourage you to review this Privacy Policy periodically so that you remain informed about how 33gk handles your personal data. The most current version of this Policy will always be available at https://33gk.io/privacy-policy.
13 Contact and Complaints
If you have any questions or concerns about this Privacy Policy or about how 33gk handles your personal data, please contact our support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly on the 33gk Platform
- WhatsApp: +880 1700 000000 (text only)
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
We will acknowledge all privacy-related enquiries within 48 hours and aim to provide a full response within 30 days. If you are not satisfied with our response to your complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.
Have Questions? We're Here Around the Clock
Our English-language support team is available 24/7 to answer any privacy questions or help you exercise your data rights. You can also explore our responsible gaming tools, read our FAQ, or head to the 33gk platform.